How We Handle Returns

Return Window

We want you to feel great about your purchase from Dior Iva. If you’re not completely satisfied, you have 30 days from the date of delivery to initiate a return. This gives you time to experience our products fully and see how they work for your skin. Please ensure the items are unused and in their original packaging. We believe in the power of nature and want to make sure our products are as fresh as possible for every customer.

How to Initiate

To initiate a return, simply reach out to us at [email protected]. Our team is here to help you with the process. Please include your order number and a brief description of why you’d like to return your item. Once we receive your request, we’ll send you instructions on how to proceed. It’s as straightforward as that! We want to make it easy for you to get the support you need.

What’s Returnable

When it comes to returns, we accept items that are unopened and in their original condition. If you’ve tried one of our products and it just didn’t work for you, we understand this can happen. However, opened or used items cannot be returned due to hygiene reasons. We hope you appreciate our commitment to safety and quality, as we carefully curate each product to ensure it meets our high standards.

What’s Final Sale

Please note that some items are considered final sale. These include limited edition products or promotional items marked as non-returnable at the time of purchase. We will always do our best to highlight these conditions clearly on the product page, ensuring you have all the information before making a decision. If you’re unsure, don’t hesitate to ask us—we’re here for you!

Refund Method & Timeline

Refunds will be processed to the original payment method once we receive your returned item. Typically, this takes about 5-7 business days after we’ve received the return at our facility. Keep in mind that your bank may take a few additional days to reflect the refund on your account. We appreciate your patience and understanding during this time, as it helps us keep things running smoothly.

Damaged or Wrong Items

If you receive an item that’s damaged or incorrect, please let us know right away. We want to resolve any issues as quickly as possible. Snap a photo of the item and email it to us at [email protected] within 7 days of delivery. We’ll arrange for a replacement or refund, depending on your preference. Your satisfaction is our top priority, and we’re here to make things right.

Return Shipping

Returning items is on us! We provide a prepaid shipping label for returns, which you can print out once your return has been initiated. Just drop your package off at the nearest shipping location. Please make sure to securely package your items to avoid any damage during transit. Remember to keep a copy of the tracking information until your return is processed.